Policies & Terms

1. Terms of Service (Usage Policy)

1.1 Introduction

These Terms of Service (“Terms”) govern your use of the Das Aquarium website, webshop, and related services (“Service”).

• This agreement is concluded electronically
• It is not stored for future reference
• The agreement is in English

By using our Service, you agree to be bound by these Terms and associated policies.

1.2 User Responsibilities

Users must:

• Provide accurate and complete information
• Maintain confidentiality of account credentials
• Use valid personal contact and payment details

Das Aquarium is not responsible for issues arising from incorrect or misleading information.

1.3 Communications

By using our Service, you agree to receive communications via Email, SMS, WhatsApp, and Phone calls. This includes:

• Order confirmations
• Shipping updates
• Service notifications
• Promotional messages

You may opt out of promotional communications at any time.

1.4 Website Availability & Maintenance

Das Aquarium strives to ensure uninterrupted access to its services. However, the website may be temporarily unavailable due to scheduled maintenance, technical issues, server downtime, or third-party failures (including payment gateway disruptions). Maintenance activities may be conducted without prior notice.

Das Aquarium shall not be held liable for website inaccessibility, failed transactions due to technical issues, or delays caused by system disruptions.

1.5 Purchases & Payments

To complete a purchase, users must provide accurate billing and shipping details, and valid contact information.

• Accepted Payment Method: Online Payment via Razorpay (UPI / Cards / Net Banking / Wallets)
• Orders are processed only after successful payment confirmation
• Payment failures will result in automatic order cancellation
• Das Aquarium does not store payment details

1.6 Product Information & Pricing

• Prices include applicable taxes unless stated otherwise
• Shipping charges are calculated separately
• Product images are illustrative and may vary

Das Aquarium reserves the right to correct pricing errors and cancel orders with incorrect pricing.

1.7 Order Processing & Fulfilment

• Orders are processed within business hours
• Orders placed outside working hours are processed the next business day
• Orders will be fulfilled within a maximum of 30 days

Ownership transfers upon delivery.

1.8 Product Availability

If a product becomes unavailable, customers will be notified via Email/SMS/WhatsApp. Options include replacement, waiting, or cancellation. Refunds will be issued where applicable.

1.9 Maintenance Schedule & Product Care

Certain aquarium products require regular maintenance for optimal performance. Customers are responsible for routine cleaning, equipment checks, and water quality management.

Das Aquarium may provide maintenance guidelines and service reminders via WhatsApp or Email. Failure to follow recommended practices may result in product malfunction, reduced lifespan, or limited eligibility for claims.

1.10 Live Plants & Perishable Items

Das Aquarium is not liable for damage caused by delivery delays or failed delivery attempts. Customers should assess suitability before ordering.

1.11 Intellectual Property

All content on the platform is owned by Das Aquarium and protected under applicable laws. Unauthorized use is prohibited.

1.12 Disclaimer of Warranties

Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free service.

1.13 Limitation of Liability

To the maximum extent permitted by law, liability is limited to the amount paid for the product. We are not liable for indirect or consequential damages.

1.14 Termination

We reserve the right to suspend or terminate accounts or orders without prior notice for violations.

1.15 Governing Law & Jurisdiction

These Terms are governed by the laws of India. All disputes shall fall under the exclusive jurisdiction of the competent courts in Kerala, India.

1.16 Amendments

We reserve the right to update these Terms at any time. Continued use implies acceptance.

2. Shipping & Delivery Policy

2.1 Order Processing

• Orders are processed within 24–48 hours
• Dispatch may take 2–7 working days depending on availability

2.2 Shipping Charges

Shipping charges are calculated at checkout based on delivery location, package weight, and product category.

2.3 Special Shipping Conditions

Higher charges may apply for glass aquariums, wooden cabinets, and fragile or oversized items.

2.4 Delivery Timeline

• Major Cities: 2–7 working days
• Other Locations: 4–16 working days

Timelines are estimates and may vary.

2.5 Shipping Method

• Orders are shipped via authorized logistics partners
• Heavy or liquid items are shipped via surface transport

2.6 Order Tracking

Tracking details will be shared via Email, SMS, or WhatsApp.

2.7 Partial Shipments

Orders may be shipped separately at no additional cost.

2.8 Delivery Issues

If a package appears damaged or tampered, refuse delivery and contact support immediately.

2.9 Customer Responsibility

Customers must provide accurate address and contact details. Das Aquarium is not responsible for failed deliveries due to incorrect information.

2.10 Unavailable Orders

If an item cannot be shipped within 7 days, it may be cancelled and a refund will be initiated.

2.11 Cancellation after Shipping

Orders cannot be cancelled once shipped.

3. Refund, Return & Cancellation Policy

3.1 Mandatory Unboxing Requirement

Customers must record a clear, uninterrupted unboxing video showing the sealed package, opening process, and product condition. Failure to provide this will result in rejection of claims.

3.2 Eligibility for Returns

Returns/replacements are accepted only if:

• Product is damaged, defective, or incorrect
• Request is raised within 48 hours of delivery
• Valid proof (video/photos) is provided

3.3 Return Conditions

Products must be unused, in original condition, and returned with packaging and invoice. Improper packaging may result in rejection.

3.4 Replacement Policy

• Requests must be made within 48 hours
• Subject to verification
• Processed within a reasonable timeframe

3.5 Defective Product Replacement

Immediate replacement may be provided for defective products, subject to proof and approval.

3.6 Order Cancellation (Customer)

• Allowed only before dispatch
• Must be requested via WhatsApp or official channels
• Only full order cancellations allowed

3.7 Order Cancellation (Das Aquarium)

Orders may be cancelled due to stock issues, pricing errors, incorrect details, payment failure, or suspicious activity.

3.8 Refund Policy

Eligible Cases: Damaged or defective product, or incorrect product delivered.

Timeline: Initiation within 7 business days. Credit within 4–8 business days.

Charges: Up to 4% transaction fee may be deducted. No deduction if the issue is verified on our end.

3.9 Special Circumstances

In unforeseen situations, a full or partial refund may be issued.

3.10 Limitation of Liability

We are not liable for courier delays, damage after delivery, or claims without valid proof.

4. Payment Policy

• All payments must be made via Razorpay only
• Supported methods include UPI, Debit/Credit Cards, Net Banking, and Wallets
• Orders are confirmed only after successful payment
• Failed transactions will not be processed

5. Privacy & Communication Policy

• Customer data is used strictly for order processing, delivery updates, and customer support
• Communication channels include Email, SMS, and WhatsApp
• We do not sell or misuse customer data
• Users may opt out of promotional communications

6. Contact Information

For all queries, please reach out to us:

• Email: dasaquamart@gmail.com
• Phone/WhatsApp: +91 96339 33309
• Address:
  Das Aquarium
  Maruthady P.O.
  Kollam – 691003
  Kerala

7. Policy Updates

Das Aquarium reserves the right to modify these policies at any time without prior notice. Customers are advised to review periodically.